Frequently Asked Questions
What are my payment options?
We accept secure credit card payments and Zapper.
How much does shipping cost?
Delivery is free on orders of R1200 or more, within South Africa.Orders under R1200 carry a flat courier fee of R90.
When will I get my order?
Standard delivery takes 3–7 working days.
Can I get my order faster?
Yes — if you need a rush order, email hello@tangibleco.co.za and we’ll do our best to help.
Can I send a Tangible gift directly to someone?
Absolutely. Enter their delivery address at checkout.
Gift wrapping and personalised notes are a complimentary — just ask us!
What if my order is incorrect or faulty?
If you receive the wrong item or something is faulty, contact orders@tangibleco.co.za.
We’ll inspect and replace the item, or process a refund within 10 days.
What if I change my mind?
Items may be returned within 14 days of receipt:Please notify us first at hello@tangibleco.co.za.Sale, discounted, and gift items are non-returnable.Return shipping costs are for your account.
Can I exchange a Tangible gift?
If you received Tangible as a gift, you may return it in original packaging within 14 days.We’ll issue a gift certificate for the value. (Shipping costs apply).