Refund policy

RETURNS & REFUNDS

We hope you love your Tangible purchase. If something isn’t quite right, we’re here to help.

RETURNS

We accept returns requested within 14 days of receiving your order.

Items must be unworn, unused, in their original condition, with tags attached and original packaging where applicable. Proof of purchase is required.

To request a return, please email hello@tangibleco.co.za with your order number and reason for returning.

Please wait for return instructions before sending anything back to us.

RETURN SHIPPING

For change-of-mind returns, return courier costs are the responsibility of the customer. We recommend using a tracked courier service.

If your item is faulty, damaged or incorrectly supplied, please contact us so we can arrange an appropriate resolution, including return shipping where required.

DAMAGED OR INCORRECT ITEMS

Please inspect your order when it arrives and contact us as soon as possible if anything is damaged, defective or incorrect. We’ll do our best to resolve the issue promptly.

SALE ITEMS

Sale and discounted items may not be returned for change of mind, unless otherwise agreed. This does not affect your rights under applicable consumer protection legislation.

EXCHANGES

If you’d like a different colour, style or size, please contact us. Subject to availability, we’ll happily assist with an exchange.

Any additional courier charges for change-of-mind exchanges will be for the customer’s account.

REFUNDS

Once your return has been received and inspected, we’ll confirm whether your refund has been approved.

Approved refunds will be processed to the original payment method. Please allow additional time for your bank or payment provider to reflect the refund.

YOUR CONSUMER RIGHTS

Nothing in this policy limits your rights under South African consumer protection legislation, including rights relating to defective goods and qualifying online purchases.

For any questions, please email hello@tangibleco.co.za.