Terms of service

Last updated: 13 October 2026

Welcome to Tangible. By accessing our website, www.tangibleco.co.za, or purchasing from us, you agree to the following Terms of Service.

Tangible is operated by Scoop Clothing CC, trading as Tangible, in Cape Town, South Africa. Our online store is hosted by Shopify.

1. Products and Availability

We take care to present our products as accurately as possible, including descriptions, colours, sizes and photographs.

Please note that colours may vary slightly depending on your screen settings. Many of our products are handcrafted or produced in small batches, and slight variations in printing, colour and finish may occur.

All products are subject to availability. Should an item become unavailable after an order has been placed, we will contact you to arrange a suitable alternative or refund.

2. Pricing and Payment

All retail prices are displayed in South African Rand (ZAR) and include VAT where applicable.

We reserve the right to change product prices without prior notice. Any changes will not affect orders already accepted and paid for, except where permitted by law.

Payments are processed through the secure payment options available at checkout. Orders will be processed once payment has been confirmed.

3. Shipping and Delivery

We deliver throughout South Africa.

Standard delivery: R90 on orders below R1,200.
Free standard delivery on orders of R1,200 or more.
Estimated delivery time: 3–6 working days.

Express delivery may be arranged at an additional charge, subject to courier availability and destination. Please contact us before placing your order if you require urgent delivery.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control. We will assist customers with any delivery issues and honour our obligations under applicable consumer protection laws.

For full details, please refer to our Shipping Policy.

4. Returns, Exchanges and Refunds

We offer a 14-day returns policy, subject to our Returns & Refunds Policy and applicable consumer protection legislation.

Items returned due to a change of mind must be unused, unworn and in their original condition, with tags attached.

Customers are responsible for return courier costs on change-of-mind returns.

Where goods are faulty, damaged or incorrectly supplied, Tangible will arrange an appropriate remedy, including reasonable return courier costs where required.

Please refer to our Returns & Refunds Policy for full details, exclusions and instructions.

Nothing in these Terms limits your statutory consumer rights.

5. Orders and Cancellations

We reserve the right to decline or cancel an order where there is a genuine pricing error, suspected fraud, stock unavailability or another lawful reason.

If payment has already been received and we cannot fulfil your order, we will arrange an appropriate refund.

Customers wishing to cancel an order should contact us as soon as possible at orders@tangibleco.co.za.

Cancellation and refund requests will be handled in accordance with applicable South African law.

6. Website Use

You agree to use our website lawfully and not to interfere with its operation, security or functionality.

All website content, including photographs, product descriptions, branding, graphics and designs owned by Tangible, is protected by applicable intellectual property laws and may not be reproduced or used commercially without permission.

7. Third-Party Services

Our website uses Shopify and may use third-party providers for payments, delivery and other services.

We are not responsible for the content or privacy practices of external websites linked from our store.

Nothing in this section excludes responsibilities that Tangible is legally required to fulfil.

8. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable South African data protection legislation, including the Protection of Personal Information Act (POPIA).

Please refer to our Privacy Policy for details of how personal information is collected, used, stored and protected.

9. Limitation of Liability

We make reasonable efforts to ensure our website operates securely and that product information is accurate.

To the extent permitted by law, Tangible is not responsible for losses arising from temporary website interruptions or circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits any liability, rights or remedies that cannot lawfully be excluded or limited under South African law, including the Consumer Protection Act.

10. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.

The latest version will be available on our website. Any changes will be applied in accordance with applicable law and will not unlawfully affect existing orders.

11. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa, subject to any mandatory consumer protection laws that apply.

12. Contact Information

For questions about our products, orders or these Terms of Service, please contact:

Tangible

145 Sir Lowry Road, Woodstock, Cape Town, South Africa

Email: hello@tangibleco.co.za

Website: www.tangibleco.co.za